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Deals and escrow

What happens if the buyer does nothing?

The money is released to the seller automatically when the inspection window ends.

This is the most important rule on the platform, so read it twice.

It exists because a seller who has delivered cannot wait forever for a buyer who has gone quiet. But it means that if you are the buyer and you ignore a delivery, you will pay for it.

We do everything we reasonably can to stop that happening by accident:

  • we tell you the exact date and time the money will be released, from the moment the delivery is submitted;
  • it is shown on the deal the whole time;
  • we remind you before it arrives.

If something is wrong with the delivery, open a dispute before the window ends. That stops the clock. Once the money has been released, we no longer hold it, and we cannot get it back for you.

Automatic release does not mean the delivery was good. It just means the money moved. You still have whatever rights you have against the other person - but you would have to pursue them yourself.

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