Money and your wallet
Can I get money back if I send it to the wrong person?
No. A transfer cannot be reversed.
This is not a policy we can bend. Sending money to a handle is like handing over cash: once it is in their wallet, it is theirs, and we have no legal right to take it back.
What we will do, if you contact us straight away, is ask the recipient to return it. Most honest people do. But we cannot force them, and we cannot give you their details.
Three things protect you, and all three are on you to use:
- Check the name we show you before you confirm.
- Never send money to someone you have not verified is real.
- ⚠ If you are paying for something, use a deal, not a transfer. A deal holds the money in escrow until you get what you paid for. A transfer has no protection at all. That is the entire difference between the two, and it is why we ask which one you want.
If you have been tricked into sending money, report it to the police and tell us. We will cooperate with their investigation.
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