My verification was rejected or you asked for more. What now?

We tell you why. Usually it is one of these:

• The photo is blurry, dark, or cut off. Retake it in daylight, flat on a table, with the whole document in frame.
• It is a photo of a screen. Photograph the actual document, not a picture of it on another phone.
• The face does not match well enough. Take the selfie in good light, look at the camera, remove hat and sunglasses, and hold the document beside your face where it can be read.
• The name does not match your account. Your account name must be your legal name.

Reply VERIFY to start again.