Why is my withdrawal taking so long?

The usual reasons:

1. ⚠ It is 500,000 FCFA or more. Withdrawals at or above that amount are held for a person to check before they are sent. This is a control we are required to operate, and it is routine — it does not mean anything is wrong with your account. We will tell you it is on hold.
2. Your account is under review, for example while verification is being checked.
3. Your payout number has not been confirmed with the code we sent it.
4. Your Mobile Money provider is slow or down. Once we have sent it, the last step is theirs.

If none of those fits, contact support with the transaction reference.