Litiges
How do I give good evidence?
- Show what was agreed. The deal description is the starting point. If you agreed something important in another chat, screenshot it.
- Show what happened. Photos of what arrived, delivery receipts, tracking, the files you sent.
- Be specific. “It is not what I ordered” is weak. “I ordered a 128 GB model, the photo shows a 64 GB model, here is the listing” is strong.
- Be honest. ⚠ Fabricating or altering evidence loses you the dispute, can close your account, and can be a criminal offence.
- Quality over quantity. Ten relevant items beat two hundred screenshots.
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